1. General Policy:

UltralinkAI provides access to digital, usage-based AI services that incur immediate operational and infrastructure costs upon activation. For this reason, all subscription fees are non-refundable once the service has been activated, except as expressly stated in this policy.

By purchasing or subscribing to UltralinkAI, you acknowledge and agree to this Refund Policy.

2. Subscription Fees:

Subscription fees are non-refundable once the account is activated. Activation occurs when access to the UltralinkAI platform is granted, regardless of actual usage. Cancellation of a subscription stops future billing but does not result in a refund for the current billing period.

3. Usage-Based Charges and Add-Ons:

All usage-based charges are strictly non-refundable, including but not limited to:

- AI chat messages

- Voice minutes

- Automation executions

- Purchased add-on minutes or credits

- Overage usage charges

- Once usage is consumed, it cannot be reversed or refunded.

4. Limited Refund Exception (Unused Accounts Only):

A refund request may be considered under the following strict conditions (All of the following must be true):

- The refund request is submitted within 7 calendar days of the initial purchase

- The account shows minimal or no usage, as determined solely by Ultralink AI

- No automations have been activated or deployed

- No significant AI processing or voice usage has occurred

- Approval of any refund under this exception is entirely at Ultralink AI’s discretion.

If approved:

Usage-based charges remain non-refundable. Refunds are processed to the original payment method within 7–10 business days.

5. Non-Refundable Items:

The following are never refundable:

- Usage-based fees

- Add-on minutes or credits

- Setup, onboarding, or customization services

- Accounts terminated for violation of the Terms of Service

- Accounts suspended for abuse, excessive usage, or policy violations

6. Chargebacks and Disputes:

Customers agree to contact Ultralink AI support prior to initiating any chargeback or payment dispute.

Filing a chargeback without first contacting support may result in:

- Immediate account suspension or termination

- Loss of access to services

- Permanent restriction from future use of the platform

7. Changes to this Policy:

UltralinkAI reserves the right to modify this refund policy at any time. Updates will be posted on this page and will take effect upon posting on the website and will not apply retroactively.

8. Contact Information:

UltralinkAI Email: [email protected]

9. Terms of Service:
UltralinkAI’s services are provided subject to our Terms of Service, which can be reviewed at: https://ultralinkai.com/terms